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VINTAGE BAZARBranded thrifted fashion articles / goods
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Refund policy

RETURN & REFUND POLICY

At Vintage Bazar, we carefully curate pre-loved fashion articles. Since our products are second-hand, each item may have minor signs of previous use. We aim to describe and photograph every item as accurately as possible.

Return Period

Customers may request a return within 14 days of receiving their order, subject to the eligibility conditions below.

Eligible Return Reasons

A return may be considered if:

  • The item received is different from the item ordered.

  • The product has significant damage that was not disclosed in the listing.

  • The product has a material defect that was not mentioned or reasonably visible in the product photographs.

Non-Eligible Return Reasons

Returns may not be accepted for:

  • Minor signs of wear, creasing, scuffs or imperfections already disclosed in the listing.

  • Differences in colour caused by lighting, photography or screen settings.

  • Change of mind or personal styling preferences.

  • Incorrect size selection where the listed size and measurements were accurately provided.

  • Damage, alteration or excessive use after delivery.

Return Conditions

  • Products must be returned in the condition in which they were received.

  • Customers should retain original packaging where reasonably possible.

  • Customers must contact us before sending an item back.

  • Return requests should include the order number, reason for return and clear photographs where relevant.

Refund Process

Approved refunds will be processed after the returned item has been received and inspected.

Refunds for Cash on Delivery orders may be issued through an agreed bank or digital payment method. Bank Deposit refunds will be made through an agreed payment method.

Return Shipping Charges

If the return is due to an incorrect item, undisclosed significant damage or our fulfilment error, reasonable return shipping arrangements will be coordinated by Vintage Bazar.

For other approved returns, return shipping charges may be the customer's responsibility.

How to Request a Return

Contact us through our official WhatsApp or email channel with your order number and return reason. We will guide you through the process.

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